The following link will allow you to contact Micasense for support through their website. They also have a list of twenty FAQ's.
- Micasense RedEdge-MX / Altum / Agro R
https://support.micasense.com/hc/en-us/requests/new
- Micasense Support FAQ's
https://support.micasense.com/hc/en-us/articles/360034117433